MarWatch Can Now Monitor ANY Device

Martello Technologies

By monitoring Mitel voice quality, MarWatch users know when there is a problem. Now, by monitoring the complete infrastructure, they have better insight into where the problem originates.

Who are Martello Technologies?

Martello Technologies is the leading provider of fault and performance management capabilities for Mitel business communications solutions. Today, they announced that its MarWatch software now supports monitoring of virtually any device, using SNMP and SSH protocols.

What does this update mean for customers?

By delivering greater insight into the source of voice quality problems on the network, this capability dramatically expands the value of the software for Mitel service providers and channel partners. MarWatch 5.1, released today, also adds to its Mitel-specific device support capabilities and introduces a new remote IP set testing tool.

While the software specializes in sophisticated performance management for Mitel systems, it can now also monitor the devices in the surrounding network, such as session border controllers, IP DECT gateways, multi-vendor PBX systems and VMWare. Consolidating multi-vendor monitoring systems into one advanced interface, MarWatch SNMP monitoring is simple to configure and use. To learn more, watch the short ‘Monitor ANY device’ video.

What does Arden have to say?

Longstanding channel partner Arden Group recently expanded their product and service portfolio. MarWatch has now become even more valuable:

“We can now proactively monitor all of the products Arden Group provides its customers with a single platform – MarWatch. Every IP-CCTV camera, every IP Phone – in fact, any IP-enabled device. Without the proactive performance management solution we have in MarWatch, it would be impossible for us to offer high quality managed services to our customers”, said Stefan Bagiensky, Principal Technologist, Arden Group

“We know that when a voice quality problem occurs on Mitel systems, it is usually traced back to a fault in a surrounding network device”, said Martello VP of R&D Doug Bellinger. “Monitoring the entire infrastructure simplifies problem detection, and helps Mitel partners to win more business and drive revenues”.

Today’s release also expands Mitel device support to include MiVoice MX-ONE SIP set voice quality monitoring, MiVoice Border Gateway R9 SIP teleworker voice quality, and MiVoice Business SIP trunk utilization/traffic monitoring. The MarWatch R5.1 Detailed Feature Summary offers a complete description of what’s new in MarWatch 5.1.

Read more about Martello Technologies here 

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