Why you should control your company's domain

Do You Control Your Companies Domain?

This is one of the first questions we ask prospective IT clients and you would be surprised at the answers.

Your domain name is key to your business. However, many leave it to their chosen website development company to control. This is like handing over control of your business to an external source.

Why is domain control so important?

The main reason is the name server. This allows the person accessing it to point your account to the servers that support your email, website and other services. If these name servers are changed then your email and/or website either stops working or it gets moved to another service.

Your domain also allows you to provide access to others – like your web developer or your IT company for example. However, if you own and have the overall control you can withdraw this at any time. This appeals to a lot of businesses since it provides them with a higher level of protection.

An additional reason to own and control your domain is to ensure your domain is locked. This means your consent would be required in order to move the domain or update its WHOIS information. Consequently, your contact information will be secure and accurate.

We have had instances in the past where businesses were almost held hostage to companies they no longer wanted to use. In one case the company didn’t even own the domain name. This meant when the relationship with the website designer went sour they were stuck. The website design company demanded many thousands of pounds to release the domain. Approaches to the host of the domain (a US-based company) were fruitless and so it became a choice of expensive and drawn out litigation or paying the money.

The potential for business disruption and reputational damage could be severe for overlooking this one very simple facet of your IT.

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