Maintenance Management Ltd.

Maintenance Management Ltd (MML) provide both emergency repair and scheduled maintenance to buildings for commercial clients throughout the UK and parts of Europe.

Their Milton Keynes-based contact centre coordinates work for clients including John Lewis Partnership, Morrison, Lloyds Pharmacy and some Co-Op stores, and Auchan in France.


Listen.

MML’s head of IT was looking to achieve economies of scale, costs savings and a reduction in the number of vendors requiring management. A further key requirement was a partner that could deliver real added value to a small IT department with a large remit, and to release the head of IT from spending too much time managing his suppliers and firefighting. High telecommunications’ costs were affecting the business’s ability to grow, which was inhibiting investment in additional technologies that would create value to MML’s customers.

Understand.

Arden identified the best solution following a very detailed analysis and qualification of MML’s business needs, existing telecom relationships and their associated costs. Arden’s comprehensive proposal was to provide MML with a single supplier solution.

Deliver.

We delivered services such as ISDN telephone lines, call tariffs, data services, mobiles and maintenance of the Mitel estate. The result was to provide a single-supplier telecommunication service for all MML’s needs at a competitive price, with the added value of single interface for both fault reporting and account management.

The Arden MML account manager meets with the head of IT on regular basis to ensure the continued delivery of pro-active and responsive service to the business.