Qdos

Specialists in business and contractor insurance and HR facilities for the past 15 years, Qdos were fast outgrowing both of their Leicestershire sites – not just in terms of office space but also in their IT and telecoms capabilities as well as their business structure. This presented an opportunity for Arden Group to devise and meet all of Qdos’s expectations, where others couldn’t.

Listen.

As Qdos continued to grow and a rapid rate, the IT infrastructure struggled to cope with the increased demand. With a shortage of office space and the business operating out of two different locations, they need to introduce a new platform that would unify their communications.

However, with limited in-house IT and telecoms skills the support of a specialist managed service provider was required.

Business Requirements

• A solution that would unify all of their communications

• An on-hand source of IT and Telecoms expertise

Understand.

In short, Qdos needed a reliable partner to help them cope with today, as well as prepare for tomorrow. To that end, a complete audit was carried out on the business, following which a coordinated plan presented. The plan was aimed to enable Qdos to upgrade its burgeoning business.

Deliver.

Benefits

• Improved and up-to-date hardware with better processor speeds and memory

• Improved productivity and employee satisfaction

Arden Group began by merging Qdos’s two businesses by managing the seamless relocation to the Thurmaston site.

Equally seamless was the detailed execution of upgrading their equipment, training and IT infrastructure. A consistent remote monitoring solution was deployed across all devices – laptops, tablets, PCs and smartphones – to flag issues before they became problems and allowing technicians instant access. New PCs with improved processor speeds and increased memory accommodated the expanding workload and staff also benefited from a more spacious working environment. Office 365, for email and documents, and SharePoint were introduced to save server space and were introduced with minimal disruption. Cloud resolved the IT storage space problem.

The solution delivered is robust enough for the future as the company continues to grow and Arden Group will continue to support Qdos and its staff.