The VIP brand was one of the first e-cigarette divisions to be established in the UK. VIP has now become one of the largest independent e-cigarette brands in Europe operating via multiple channels consisting of 120-plus dedicated outlets including retail distribution networks and e-commerce.
Through working closely with VIP on this project, the team here at Arden came to be aware of the number of remote teleworkers and agent numbers that would need to be considered within the proposal. Due to this, a scalable system would be required, to keep up with continuous business growth.
Additionally, a solution which helped to improve internet connectivity was thought to highly benefit the growing business. This is because VIP are a large user of data centre applications.
Finally, providing access to management information was a consideration that had to be made within this project.