Desk Based Account Manager

Job Title – Desk Based Account Manager
Location – Birmingham
Position Type – Permanent
Travel Required – Occasional

Job Summary

At Arden Group it’s our mission to take the complexity out of IT and Telecommunication solutions for businesses across the UK. Partnering with leading technology providers such as Microsoft, Sophos Security, Mitel and Gamma Communications we deliver cutting edge and future-proof solutions to our 800+ customer base. As an integral part of our wider Sales Team, the Desk Based Account Managers are responsible for delivering exceptional customer service whilst driving business growth. As a front facing company representative, you’ll deliver the key values that make Arden Group unique – to Listen, Understand and Deliver.

This role is ideal for candidates who show a genuine passion and interest for technology and are looking to build a career within sales.

Responsibilities and Duties

Responsibilities Include:

  • Management and development of existing key accounts
  • Supporting the external Sales Managers
  • Producing and delivering quotes
  • New business development through the use of social networking and business networking events
  • Generating new business opportunities through telemarketing and telesales
  • Book and attend appointments within allocated customer accounts
  • Act as a key point of contact between the business and clients and ensure quick resolution of issues
  • Achieve set KPIs

Qualifications and Skills

Desirable Skills

  • Experience or knowledge of the tech industry, particularly within IT and Telecoms
  • Experience of working in a target driven environment
  • Great attention to detail
  • Excellent interpersonal skills
  • Ability to prioritise and work well under pressure
  • A self-starter with a drive to succeed
  • Ability to use own initiative to identify new opportunities and drive business


This is a great opportunity to join a company that believes in growth from within. The successful candidates will be put through a dedicated training and development programme designed to develop the next generation of external Sales Managers.

Email to apply

Staff Testimonials.

I started working for Arden Group as a customer service representative back in 2007. Coming from an organisation that was hardware driven, Arden Group has continually provided training in all aspects of the industry from WLR, MPLS to Mobiles and IT, providing me with a broader knowledge in this ever changing industry.

Arden Group will always look to develop individuals and promote within, which has allowed me to progress into the newly formed Bid Team Leader role, the first step into a future Sales role should I feel necessary.

I have always found Arden Group, whether it be Directors or Staff, able to provide me with an enjoyable working environment with help and support around every corner.

Marco Moult
Marco MoultBid Team Leader

Having little to no experience within an office environment, I wanted to start in a position with good vision of multiple departments to better understand where I felt I could develop myself with a sense of fulfillment. I started within the Arden Group as the receptionist, in which time I saw professionalism, dedication and care in every team throughout the company. Through the recent acquisition and subsequent move to Birmingham, the company has grown but never lost its grasp on this work ethic.

I have recently transitioned into the Customer Services team, where I am given the opportunity for new challenges along with new avenues of progress. With the training provided and the knowledge that I am aided by veterans of the industry, I feel my growth and development will follow Arden’s path.

Andrew Moore
Andrew MooreExecutive Assistant

Having worked at Arden Group for two years now, it makes me proud to be a part of a well-respected and successful company that puts the customer at the heart of everything they do. With the changing pace of technology, each day brings new challenges, but equally new opportunities. I spend much of my time dealing directly with our customers to resolve a mix of support requests from IT to Telecoms.  As Arden Group continues to grow and adapt, I am confident the future is full of great opportunities with ongoing support and training to help along the way.

Gavin Rogers
Gavin RogersTechnical Consultant

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