Junior Office Administrator

Job Title – Junior Office Administrator
Location – Birmingham
Job Category – Admin
Salary – Dependent on Experience
Position Type – Permanent
Travel Required – Occasional

Role and Responsibilities

General Administrative Duties
Dealing with incoming email, faxes and post.
Act as Directors first point of contact outside the organisation – screening telephone calls, enquiries and requests, and handling them when appropriate.
Shredding, filing. Booking couriers. (TNT and interlink)
Meeting and greeting visitors and preparing teas and coffees for meetings.
Ordering Stationary and maintaining adequate levels of refreshment products. Reports, Minutes & Agendas, Expenses, Event Planning & Management (Porsche, clay pigeon shoots, sales meetings).

Customer Services
Manage posting of all customer service hardware orders, provide telephone support during busy periods.

Planning and booking meetings and making all necessary arrangements – booking meeting rooms, ordering refreshments (if required), circulating conference call details, ensuring their Directors are well-prepared for meetings with agendas, pre reading materials if required.
Accepting and prioritising meetings and commitments.

Ensure Directors driver is up to date on arrangements and well-prepared for required journeys.

Travel Arrangements
Book all travel arrangements for Directors, sales team and engineers – flights, trains and hotels. Make decisions re times of travel, allowing time for check-in’s and transfers.
Must be cost conscious – planning travel as much in advance as possible.
Provide Directors with maps and driving directions as needed.

Qualification and Education Requirements
Experience in office administration, Microsoft Outlook, Word, Excel and PowerPoint is essential, and use of the Aurora CRM system would be advantageous.

Personal Skills
You will need to be extremely organised, efficient, clear communicator, customer friendly, polite, have a keen eye for detail, self-starter, and able to question, collate and feedback information clearly too all stakeholders. Able to stay calm under pressure.

Additional Notes
Continuous Training will be given.

Working hours are 7.5 per day with 30 minute lunch, working hours are 9-5 and cover will need to be provided on an ad-hoc basis to cover 8-4 and 10-6 during annual leave of other team members if required.

Email info@arden-group.co.uk to apply

Staff Testimonials.

I started working for Arden Group as a customer service representative back in 2007. Coming from an organisation that was hardware driven, Arden Group has continually provided training in all aspects of the industry from WLR, MPLS to Mobiles and IT, providing me with a broader knowledge in this ever changing industry.

Arden Group will always look to develop individuals and promote within, which has allowed me to progress into the newly formed Bid Team Leader role, the first step into a future Sales role should I feel necessary.

I have always found Arden Group, whether it be Directors or Staff, able to provide me with an enjoyable working environment with help and support around every corner.

Marco Moult
Marco MoultBid Team Leader

Having little to no experience within an office environment, I wanted to start in a position with good vision of multiple departments to better understand where I felt I could develop myself with a sense of fulfillment. I started within the Arden Group as the receptionist, in which time I saw professionalism, dedication and care in every team throughout the company. Through the recent acquisition and subsequent move to Birmingham, the company has grown but never lost its grasp on this work ethic.

I have recently transitioned into the Customer Services team, where I am given the opportunity for new challenges along with new avenues of progress. With the training provided and the knowledge that I am aided by veterans of the industry, I feel my growth and development will follow Arden’s path.

Andrew Moore
Andrew MooreExecutive Assistant

Having worked at Arden Group for two years now, it makes me proud to be a part of a well-respected and successful company that puts the customer at the heart of everything they do. With the changing pace of technology, each day brings new challenges, but equally new opportunities. I spend much of my time dealing directly with our customers to resolve a mix of support requests from IT to Telecoms.  As Arden Group continues to grow and adapt, I am confident the future is full of great opportunities with ongoing support and training to help along the way.

Gavin Rogers
Gavin RogersTechnical Consultant

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