IT Helpdesk.

Every business is different and having a flexible IT Helpdesk Provider that gives the right level of care that fits with your business model, will enhance efficiency and save you money. At Arden, we believe it’s that personal touch that makes us stand out from the crowd. With over 35 years of IT experience, our technical team are experts in delivering and supporting the market’s leading operating systems, software and networks.

We offer different levels of support to suit your business, as well as a fully managed service, giving you complete peace of mind that not only meets your requirements today but is fit for tomorrow.

Clear Pricing

We offer a single-fee cost, per user, per month, with no hidden charges. So, for a fixed monthly fee, you get complete peace of mind with 24-hour coverage, minimal system and user downtime, and minimal disruption.

UK Based IT Support Team

Based out of our strategically located head quarters in Birmingham, West Midlands, our dedicated IT support team provide round the clock technical advice and guidance to maximise the value of your IT investment.

Latest Technology

We stay on top of the latest technology trends so you don’t have to. Our technical support team will ensure you’re getting the most out of your existing technology and how new technology can help to improve business efficiencies.

Why Arden Group?

Our approach is simple. We listen to your requirements, understand your needs, then deliver a solution within budget and on time working in partnership with you, side-by-side, from the start.

With our UK-based account management team, you’ll receive dedicate support 24/7, 365 days a year, giving you an easy to reach, single point of contact for all your communication needs.

Our managed services consist of the following options:

Workstation support.

  • 8 hour response.

  • Unlimited remote support.

  • Unlimited onsite PC support.

  • Patch management.

  • Hardware warranty co-ordination.

  • Consultancy and advice.

  • Policy assistance.

Server support.

  • 4 hour response.

  • Unlimited remote support.

  • Unlimited onsite support.

  • Pre-emptive maintenance.

  • Anti-virus patch management.

  • Operating system patch management.

  • Back-up management.

  • Hardware warranty co-ordination.

  • Consultancy and advice.

  • Policy assistance.

  • Monthly reporting.

Bespoke service.

  • Includes options 1 & 2 plus:

  • On site engineer.

  • Active directory & group policy management.

  • Disaster recovery planning.

  • Project management.

Getting the most out of your IT support.

With the changing dynamics of the flexible workplace, businesses demand a reliable IT support company they can depend upon. Employees need to be able to access their systems and applications at all hours, that’s why at Arden Group, we’re on hand, 24/7.

Over the years, we have built lasting relationships with our customers, we are in every sense of the word, an extension of their business. Our account managers will take the time to understand your business objectives and help to develop a strategy designed to meet your individual needs.

Whether you’re having issues with your email systems or your mainframe servers have been compromised, our dedicated team are always just a quick phone call away.

Contact us or request a callback today.

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