Remote Monitoring.

Monitoring of your business critical systems 24/7 is something our customer’s value. It enables us to resolve incidents before they become an issue, which means we’ll know there’s a problem before you do. We monitor such things as server performance, disk space usage, hardware and services.

Our helpdesk can be alerted via e-mail or SMS. This proactive approach to IT support reduces server downtime and potential impact to your business.

Why Arden Group?

Our approach is simple. We listen to your requirements, understand your needs, then deliver a solution within budget and on time working in partnership with you, side-by-side, from the start.

With our UK-based account management team, you’ll receive dedicate support 24/7, 365 days a year, giving you an easy to reach, single point of contact for all your communication needs.

Subsidum +.

Subsidium + is our premier remote monitoring service. It provides proactive monitoring of your server, ensuring that we are kept up to date on any potential problems that may occur on your network. Checks are carried out automatically on a daily basis and critical aspects of the system are monitored every 15 minutes – allowing issues to be “nipped in the bud” before bringing your company to a standstill.

Our proactive approach means that we can typically resolve system frustrations before you know there’s an issue, meaning that your business can continue to operate with minimal downtime and disruption.

How does Subsidium + work?

Every aspect of Subsidium + is controlled through the “client dashboard”, from here the Arden Group support team can monitor all aspects of server functionality.

What do we monitor?

  • Backup Check

    Ensures backups have completed successfully. If not, an alert is sent to us allowing us to quickly resolve any issues.

  • Anti-Virus Check

    We can actively check your system is running the latest virus definitions and updates, if not alerts will notify us allowing us to take action.

  • Critical Event Checks

    The system is configured to alert us when critical events appear in any or all of the event logs.

  • Disk Space Check

    A check of disk space levels on the server. We’ll be alerted when disk space falls below thresholds that are pre-set by us allowing us to act before system problems arise.

  • Windows Service Monitoring

    Checks all Windows services on a server or PC. Monitor all services or just a select few, this enables us to act before you call.

  • Exchange Information Store Size Check

    Check the size of the Information Store so it never exceeds thresholds that are pre-set by us during configuration.

  • Disk Growth Rate Check

    Allows us to check if the rate of growth on any drive exceeds our specified limits. This enables us to spot developing problems before they become critical.

  • Physical Health Check

    Look for smart disk alerts, a check of any disks have failed and even look for failed memory.

  • 5-Minute Interval Option

    The standard monitoring frequency is 15 minutes so that the average time to detection is 7.5 minutes. This option trebles the frequency so the average time to detection is reduced to 2.5 minutes.

Resources and Further Information.

Contact us or request a callback today.

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