• Unified Communications

    Connecting all your voice services with one easy to use solution.

Unified Communications.

Today’s businesses use many different tools and devices to communicate. Look at your organisation, your employees are probably using a mobile phone, a desk phone, email, instant messaging, conferencing and texting. Unified communications (UC) solutions wrap all these communication channels into a single system. In short, UC lets your employees communicate and collaborate anytime, anywhere and from any device.

Communication is at the heart of every modern business. Whether connecting internally or externally, in the office or on the move, at home or abroad, robust telecommunications are critical. That’s why we employ some of the brightest minds in the industry, to help deliver a solution for you and your business, whatever the size. In this new era of converged Telecoms & IT, equipment, processes and software are evolving on a daily basis. We’ll deliver a system that is not only fit for purpose today but is resilient enough for the future.

Our Services.

Voice Services

Finding the best voice solution for your business is our priority. That’s why we deliver a range of easy to understand line and call services including t PSTN, ISDN and SIP. So, whether your looking to install a robust traditional telephone network or a fully integrated, future-proof IP solution, Arden Group can deliver a tailored solution to reach your individual business objectives.

IP Connectivity Supporting the demand for faster and more reliable network performance, we partner with the world’s leading IP providers to deliver robust, enterprise-grade connectivity.  Big or small, straightforward or complex, we’ll work with you to implement a solution that will fit your business, from ADSL broadband and Next Generation Ethernet to a secure and reliable MPLS/IPVPN global network.

Mobility

Working alongside Arden Group for you managed mobile estate you’ll benefit from multi-operator contracts, an easy to reach, single point of contact and the very best tariffs on the market. What’s more, our online billing system allows you daily access, while its usage alert system provides you with a greater management of your mobile estate.

Collaboration Tools – Connect your employees, customers and partners, anywhere, anytime and on any device. Whether you’re looking for simple voice conferencing or a complete multi-site, video conferencing and file sharing system, then Arden Group have the right solution to support your business.

Contact Centre Solutions –  From small, single site call centres through to complex, multi-site operations, we supply a complete range of call management solutions designed to streamline business operations and enhance customer satisfaction.

Contact Centres

Our advanced portfolio of call recording and call reporting software enables you to transform the way you interact with your customers and your business.

From small single site contact centres looking to enhance customer satisfaction, through to a more complex, multi-site operation wanting to streamline their business processes, we have the products, skills and experience to deliver a robust system that performs.

Connectivity

The network performance of your business – the speed, bandwidth and availability – is vital. We design and run bespoke solutions to fit all sorts of demands, whether technical, geographical or budgetary, using some of the world’s leading IP connectivity suppliers. Big or small, straightforward or complex, we’ll work with you to implement a solution that will fit your business, from ADSL broadband and Next Generation Ethernet to a secure and reliable MPLS/IPVPN global network.

Moving to Unified Communications

At Arden Group we have been helping companies to streamline their communications for over 15 years. From small businesses looking to add flexibility to their network, to large multi-site organisations that require complex network operations, we have the skills and expertise to enhance and develop your communication networks.

Our dedicated account management team will work with you from day one to understand your business objectives. Working alongside our industry leading partners, they will design and develop a solution to support your individual goals and will be on hand throughout the whole process to ensure minimal business disruption.

18% — of projects are delayed because teams cannot effectively collaborate.

70% — of the workforce will conduct business with personal devices by 2018.

45% — increase in productivity by a mobile enterprise.

75% — of remote workers could continue working in the event of a disaster.

20% — of desks are empty 80% of the working day.

Benefits of Unified Communications.

Businesses need to equip employees with the tools required to do their job to the best of their abilities, from wherever and on whatever device; therefore Unified Communications become more relevant. By embracing new and better ways of working, and by leveraging both fixed and mobile technology, companies can unearth even greater opportunities for efficiency within areas such as frontline workers, customer service or in the reduction of office space.

  • Improved customer service.

    Improve customer service with faster response rates.

  • Flexible Working.

    Enables flexible working including hot-desking and home working.

  • Greater Efficiency.

    Greater efficiency and productivity through seamless integration and enhanced workflow.

  • Fast access.

    Faster access to business critical data and applications.

  • Easier collaboration.

    Share information easier with collaboration and conferencing tools.

  • Reduced costs.

    Reduce costs with free calls between branch offices over IP.

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