Birmingham Business Telephone Systems

Our advanced portfolio of call recording and call reporting software enables you to transform the way you interact with your customers and your business.

From small single site contact centres looking to enhance customer satisfaction, through to a more complex, multi-site operation wanting to streamline their business processes, we have the products, skills and experience to deliver a robust system that performs.

Why Arden Group?

Our approach is simple. We listen to your requirements, understand your needs, then deliver a solution within budget and on time working in partnership with you, side-by-side, from the start.

With our UK-based account management team, you’ll receive dedicate support 24/7, 365 days a year, giving you an easy to reach, single point of contact for all your communication needs.

Call Recording.

Arden’s call recording solutions not only provides you with the perfect foundation for employee training and customer service initiatives, but it can also be used to confirm critical agreements made with the client – quickly resolving any disputes that may arise.

Looking for a system with greater flexibility? Our hosted call recording software option is the ideal solution for home and mobile workers, as well as multi-site locations.

All our call recording solutions deliver complete transaction verification tools and FCA and PCI DSS compliance.

Benefits.

  • FCA & PCI DSS Compliant

  • SIP & VoIP Compatible

  • CRM Database Integration

  • Agent/ Call Evaluation Tools

  • Single or Multi-Site Solutions

Call Reporting.

Arden’s intuitive call reporting solution delivers everything from simple calling logging through to advanced real-time call centre reporting with intelligent wallboard display.

Its interactive reporting capabilities and evaluation tools for in-depth business analysis provide you with greater control over your call handling. Systems can be customised according to your business requirements, helping you to achieve your goals more efficiently.

Benefits.

  • Alarm Fraud Detection

  • Comprehensive Reporting

  • Control Agents, Queues, Calls

  • Intelligent Wall Display

  • Secure Access

  • Agent/Call Evaluation

Contact us or request a callback today.

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