Birmingham Office Phone Systems

Single Point of Contact

Single Point of Contact

Cost Savings

Cost Saving

Multiple Networks

Multiple Networks

Technology That Lasts

Technology that Lasts

Our advanced portfolio of call recording and call reporting software enables you to transform the way you interact with your customers and your business.

From small single site contact centres looking to enhance customer satisfaction, through to a more complex, multi-site operation wanting to streamline their business processes, we have the products, skills and experience to deliver a robust system that performs.

IP Connectivity.

We partner with the world’s leading IP providers to deliver robust, enterprise-grade connectivity. This allows us to support the demand for faster and more reliable network performance. Big or small, straightforward or complex, we’ll work with you to implement a solution that will fit your business, from ADSL broadband and Next Generation Ethernet to a secure and reliable MPLS/IPVPN global network.

Start saving on your communications solutions

Simply fill out the form below and a member of our team will be in touch.

Benefits.

  • FCA & PCI DSS Compliant

  • SIP & VoIP Compatible

  • CRM Database Integration

  • Agent/ Call Evaluation Tools

  • Single or Multi-Site Solutions

Call Recording.

Arden’s call recording solutions not only provides you with the perfect foundation for employee training and customer service initiatives, but it can also be used to confirm critical agreements made with the client – quickly resolving any disputes that may arise.

Looking for a system with greater flexibility? Our hosted call recording software option is the ideal solution for home and mobile workers, as well as multi-site locations.

All our call recording solutions deliver complete transaction verification tools and FCA and PCI DSS compliance.

Call Reporting.

Arden’s intuitive call reporting solution delivers everything from simple calling logging through to advanced real-time call centre reporting with intelligent wallboard display.

Its interactive reporting capabilities and evaluation tools for in-depth business analysis provide you with greater control over your call handling. Systems can be customised according to your business requirements, helping you to achieve your goals more efficiently.

Benefits.

  • Alarm Fraud Detection

  • Comprehensive Reporting

  • Control Agents, Queues, Calls

  • Intelligent Wall Display

  • Secure Access

  • Agent/Call Evaluation

Of all the partners we deal with, Arden Group has the best understanding of our business and what we need. It is a true partnership. – EUROCELL

We have found the service provided by Arden to be exemplary – they are always friendly, helpful and responsive to our business requirements. – U+I

Arden Group have provided our mobile and office telecoms solutions for several years, consistently offering great levels of customer service and fast resolutions to any issues we have encountered. I would not hesitate in recommending the professional service Arden Group provide to any potential customers. – LUHRFILTER

We have achieved Gamma Platinum Partner status for our commitment to hosted telephony.

We have been working in partnership with Gamma Communications for over 5 years. Our ability to demonstrate deep understanding Gamma products and solutions alongside our commitment to delivering exceptional customer services has earnt us their coveted platinum partner status.

Throughout the sales process and beyond, we act as a trusted adviser to for business communication requirements, recommending services and solutions based on your unique needs. Our dedicated team of telecommunication experts keep one ear on the ground, so when it comes to your communications network, you can rest assured your one step ahead of the game.

Contact us or request a callback today.

Gamma Hosted Phone Systems.

Horizon is a complete hosted voice service that provides businesses with an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. It, therefore, takes the burden away from your IT team. Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, thereby maximising individual productivity.

Gamma Horizon offers a complete cloud communications system for your business, which easily gives control of your fixed and mobile telephony.

  • Ideal for home and flexible working

    Perfect for homeworkers or staff on the move that need to work productively whilst out of the office. Horizon makes flexible working a reality.

  • Get new features immediately

    Horizon is already has a host of great features and provides a business route towards true unified communications. You get new features, upgrades and optional integrations with third-party applications as soon as they are developed and released.

  • Save money, work smarter

    Save money and improve interoperability between your mobiles and your fixed telephones with extremely competitive on-net rates over our business grade network.

  • One supplier makes your life easier

    We provide everything from handsets to core network access, onsite installation, training and user guides, saving you time and hassle.

  • Multi-site deployment – only one system to buy

    Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly, integrate with your company CRM and corporate directory and implement call schedules in minutes.

  • Highly reliable and scalable with support wrap

    Horizon offers your business a reliable phone system that can scale easily as you grow. We provide full support including training, number porting, provisioning and 24/7 UK-based assistance giving you complete peace of mind.

Watch the Video.

Newsletter Sign-Up.

Sign-up for the latest hints, tips and news from the communications industry.