Voice Services.

Whether you’re looking to upgrade your existing telephone system or install a completely new hosted telephone network, Arden Group will be there from day one to help your business select the solution that best supports your goals, all the way through to post installation, training and support.

We understand your communication networks are at the centre of your business, that’s why we have placed our customer support team at the centre of ours. Providing renowned customer service, they are on hand 24/7 to provide you with an easy to reach, single point of contact should your systems fail.

In addition, we have developed strong, lasting partnerships with the leading voice providers in the UK, meaning not only do we deliver our customers a range of market leading solutions, you can rest assured your communications are in safe hands.

Discover more about ISDN to SIP and migrating to a hosted solutions at our Future Communications Event London. 25th October 2017. 

Line Rental and Calls.

Finding the best voice solution for your business is our priority. That’s why we deliver a range of easy to understand line and call services including PSTN, ISDN and SIP. So whether your looking to install a robust traditional telephone network or a fully integrated, future-proof IP solution, Arden Group can deliver a tailored solution to support your business for now and the future.

Our flexible and easy to understand call line packages benefit from competitive call tariffs, inclusive minutes, online billing and a single UK point of contact for fault reporting.

Why Arden?

  • Unrivalled 24/7 Support

  • Extensive market knowledge

  • Flexible, tailored solutions

  • Manage billing online

  • Single point of contact

  • Industry leading partnerships

SIP/VoIP Services.

SIP trunking is the perfect solution for companies looking to take advantage of a fully integrated, flexible and future-proof telecommunications solution.

No longer considered a future technology, over 1.5 million business users are now fully leveraging the flexibility and mobility offered by SIP and VoIP solutions to support their evolving work environment.

At Arden Group our experienced team of dedicated account managers and engineers have the knowledge and expertise to quickly integrate and deliver a secure SIP network that delivers results.

Benefits.

  • It’s scalable.

    The simplicity of installing additional services and users makes VoIP an ideal candidate for companies looking for the flexibility to scale up or scale down their telephone network. Perfect for those looking for an adaptive solution that actively supports their individual growth initiatives.

  • Simple integration.

    Setting up and installing a VoIP solution is incredibly easy, especially with the support of a dedicated communications provider. Evaluating the required bandwidth and network capacity, your provider will recommend and install the best equipment to support your individual business requirements.

  • Quality’s not an issue.

    Back when internet connections were unreliable VoIP struggled to compare with ISDN in terms of quality. Now, with superfast broadband and QoS, businesses can enjoy crisp, clear VoIP along with the added security of auto call forwarding and voicemail to e-mail.

  • Cost savings all round.

    Not only do you save money on call costs and line rental, you could also eliminate the cost associated with maintaining and upgrading a traditional phone system.

  • Improved efficiency.

    The portability of your VoIP number means you can take your connection with you, wherever you go. Ideal for employees who travel both locally and abroad. What’s more, its web based functionality means it integrates seamlessly into other functions like e-mail, fax and conference calling.

  • Keep your numbers.

    A common misconception is that switching to VoIP means you have to change your phone number, resulting in unwanted administration. VoIP providers actually offer a number porting facility as well as additional landline and Freephone numbers to support your business as it grows.

  • Security is paramount.

    Much like other providers of sensitive online services such as online banking and digital payments, VoIP developers are constantly building sophisticated defence measures like firewalls, redundancy and encryption to ensure your business data remains secure.

  • Easy to manage.

    Working alongside a dedicated communications provider makes managing your VoIP solution simple. Adding or removing a user, installing additional lines, setting up call forwarding or amending your system configurations can all be achieved promptly using a dedicated web portal.

Our Voice Partners.

Gamma is a leading supplier of voice, data and mobile products and services in the UK.

Horizon Hosted Phone System

Horizon is a complete hosted communications service that provides businesses with an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. Horizon takes the burden away from your IT team. Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, thereby maximising individual productivity.

Gamma Horizon offers a complete cloud communications system for your business, which easily gives control of your fixed and mobile telephony.

Gamma SIP Trunks

SIP trunking is a standards-based replacement for traditional ISDN. It connects your PBX to the PSTN via broadband, ethernet or private circuit into our national network.

Compared to ISDN Gamma SIP trunking service is less costly per channel and more flexible in how and where geographic telephone numbers can be used. It’s also quicker to install and provision and, as standard, it delivers extremely robust business continuity.

The service can support connections ranging from two channels for small PBX-equipped businesses to an unlimited number of channels for large enterprises and contact centres.

Gamma SIP trunks work seamlessly with each of the leading IP PBX brands in the UK market. Any business with a PBX can switch to our SIP trunking service and immediately benefit from a more flexible, less expensive and more resilient phone service.

Companies across the globe rely on Mitel to power 2 billion connections every day so they can connect, collaborate and take care of their customers

Business phone systems

Modern business communications demand a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing. Bring these tools together in an integrated system that facilitates seamless communications anywhere, anytime over any device.

Business phones, devices and accessories

Get the desk phones, conference phones and peripherals you need to get the most out of your business communications system. You can find everything from affordable, entry-level telephones to sophisticated executive phones with cordless handsets, mobility-enhancing accessories and more.

Online collaboration tools

Today’s workforce is more varied and geographically dispersed. That makes collaboration more challenging – and more important – than ever. With our applications, you can collaborate the way that works best for you, including voice and video calling, instant messaging, web presentation and collaboration with audio, web and video conferencing.

Business call center and customer experience

The goal of any contact centre is to create the customer experience required to build and maintain profitable relationships. With our technology, you can do that while empowering customers and ensuring agent productivity through efficient management and streamlining operations.

Mobility solutions

In the office, at home or on the go, workers in organisations of all kinds can be more innovative and productive with technology that helps them be more mobile.

Case Studies.

Contact us or request a callback today.

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